Why we are
different

Team Q is not your average M&E maintenance company, because when it comes to performance, we don’t accept “average”, either as a client score or as how we rate ourselves.

Here are 7 reasons why we believe we are not your average M&E maintenance company. Click on a point to find out more:

We understand our clients’ needs

What sets us aside is our commitment to understanding our clients’ needs and tailoring a service to best suit you.

Ultimately, we want to offer you a stress-free solution to managing maintenance and deliver the best value service.

We exceed client performance expectations

We measure ourselves against the expectations of our clients and through effective performance monitoring processes we ensure that these expectations are exceeded.

This allows you to have confidence in our abilities, freeing you up to focus on running your business.

We pro-actively apply innovative solutions

We’re passionate about the FM industry and keep ourselves abreast of the latest innovations and technology.

Through applying these innovations we have saved our clients money on their facility costs and improved businesses’ carbon footprints.

We have long term, stable client relationships

Our focus is creating lasting relationships with our clients through open, honest communication coupled with excellent service performance.

By building long term relationships, we gain an in-depth knowledge of our clients’ needs and help with their long term planning.

We are financially strong and well-managed

Our privately owned parent company, the Turner Group, has been in operation for over 100 years and employs more than 2,000 people worldwide. We often utilise the expertise of the Turner Group’s knowledge from their experience of working in a range of sectors across the industry.

We develop our employees’ skills and use their experience to improve our performance

In a client survey, 100% of clients said they were completely satisfied with the quality of our engineers. We take a pro-active approach to planned maintenance, utilising the skills of our employees to achieve more first-time fixes and apply solutions that will reduce the risk of breakdowns. All this with the intention of improving employee engagement and saving you time and money.

We work with the industry to spread best practice

To gain knowledge, we share knowledge – we work with industry peers and experts to ensure that we are applying the best practices and passing on our own expertise.

We want to ensure that we are offering you the best solutions available for your business.

We aim to be outstanding in what we deliver and how we deliver it, so that we become your preferred supplier-partner of M&E Maintenance services as a direct result of our consistently high service quality. But what’s really important to us is hearing our clients say that we are above average, that we are outstanding in our delivery and that we more than meet their needs. Then we’ll know we’re getting closer to where we want to be and we can be even more determined in not accepting “average”.