Type of Contract: Single maintenance contract for the servicing of all mechanical, electrical, public health, fire and security systems.
Coordinating Multi-Disciplined Maintenance Over Many Sites
Tower Hamlets College provides education for over 6,000 adults and a further 1,600 six formers in the East of London. The college is on four main sites: Poplar High Street, Arbour Square, East India Dock Road and Bethnal Green Road, between which lessons are timetabled.
One supplier was sought to maximise coordination of all services and to reduce disruption, thus keeping the college up and running.
All Services Coordinated Through One System
Planned preventative maintenance is tailored around the activities of each site, using custom designed software. This gives flexibility to work around term times and occasional special events and to ensure minimal disruption to the day to day tasks of the college. A 24 hour helpdesk coordinates locally based mobile engineers to respond to emergency call outs. The whole contract is coordinated centrally by a dedicated manager.
One Supplier
All maintenance was coordinated through one company, leaving administrative and teaching staff to concentrate on their core business.
Flexible and Responsive
The ability to change the programme of works allows planned maintenance to fit around specific college activities. Mobile engineers respond quickly to call outs, allowing the college to function normally.