Our primary focus is to carry your work out safely and efficiently, to the required specification. To do this we employ a number of proven processes and systems to give a quality assured service that can be adapted to your individual requirements.
With years of experience in maintaining a variety of buildings these processes have been honed and tested so we know they are reliable. However, we are continuously updating and learning from experiences gained from different situations and sectors.
Customer satisfaction is particularly important to us. At the outset of any work, key performance indicators are agreed, which are regularly checked against internally and we encourage regular reviews throughout the period to ensure everything is working satisfactorily. Periodically we request feedback, but encourage discussion and feedback, via a number of routes in between times.
Our Integrated Management System complies with ISO 9001:2000, which ensures the consistency and continual improvement of the work we carry out. It covers all aspects of our work and the way in which we carry it out, including quality, health and safety and environmental considerations.
Communication is a very important both throughout the team and with our clients. We therefore employ systems that deliver information between site and office in a timely manner and hold all job-related details centrally. This ensures up-to-date, job-related details are available centrally and on-site personnel are kept up-to-date with important issues. We also know where the nearest suitable engineer is to your site, so we can deploy them quickly to any emergency and reduce extensive travel. A 24 hour helpdesk backed by an escalation process ensures you have contact for every eventuality.